Terms And Conditions

Welcome to SignalDX.ai (“SignalDX,” “Company,” “we,” “our,” or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of the SignalDX platform, website, software, APIs, integrations, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be legally authorized to enter into these Terms on behalf of yourself or your organization.

If you are using the Services on behalf of a company, laboratory, healthcare provider, or other entity, you represent that you have authority to bind that entity to these Terms.

2. Description of Services

SignalDX provides AI-powered software and workflow tools designed to assist healthcare organizations, laboratories, billing operations, and related entities with:

  • Order intake automation
  • Data extraction and normalization
  • Issue detection
  • Provider verification
  • Workflow automation
  • Compliance support workflows
  • Revenue cycle support
  • Operational analytics
  • Integrations and interoperability tools

SignalDX may use artificial intelligence, machine learning, OCR, rules engines, and automated decision-support technologies as part of the Services.

3. No Medical Advice

SignalDX is not a medical provider and does not provide medical advice, diagnosis, treatment recommendations, or clinical decision-making.

The Services are administrative and operational tools only.

Users remain solely responsible for:

  • Clinical decisions
  • Medical necessity determinations
  • Billing decisions
  • Coding decisions
  • Compliance review
  • Human oversight of all outputs

4. AI & Automated Processing Disclaimer

The Services may generate recommendations, risk scores, extracted data, classifications, alerts, or suggested actions using automated systems and AI models.

You acknowledge that:

  • AI-generated outputs may contain inaccuracies
  • Automated workflows may require human review
  • SignalDX does not guarantee the accuracy, completeness, or suitability of AI-generated outputs
  • Users are responsible for validating outputs before relying on them operationally or clinically

SignalDX does not guarantee payer acceptance, reimbursement outcomes, claim approval, or regulatory compliance.

5. HIPAA & Protected Health Information

If applicable, the parties may enter into a separate Business Associate Agreement (“BAA”).

Customer represents that it has obtained all required permissions, authorizations, and consents necessary to provide data to SignalDX.

Customer remains the owner and controller of all Protected Health Information (“PHI”) and regulated healthcare data submitted to the Services.

SignalDX will implement reasonable administrative, technical, and physical safeguards designed to protect PHI in accordance with applicable law and executed agreements.

6. Customer Responsibilities

Customer agrees to:

  • Use the Services in compliance with applicable laws
  • Maintain appropriate internal controls and oversight
  • Review outputs before operational use
  • Maintain the confidentiality of user credentials
  • Ensure authorized access only
  • Not misuse or attempt to disrupt the Services

Customer is responsible for all activity occurring under its accounts.

7. Prohibited Uses

You may not:

  • Use the Services for unlawful purposes
  • Reverse engineer or copy the platform
  • Interfere with system integrity or security
  • Upload malicious code or harmful content
  • Attempt unauthorized access to systems or data
  • Use the platform to violate healthcare, privacy, or billing regulations
  • Use automated outputs as the sole basis for clinical care decisions

8. Integrations & Third-Party Services

SignalDX may integrate with third-party platforms, including EHRs, LIS systems, billing systems, clearinghouses, APIs, cloud providers, or communication services.

SignalDX is not responsible for:

  • Third-party outages
  • Data inaccuracies from third-party systems
  • Integration interruptions
  • Changes to third-party APIs or services

Use of third-party services may also be governed by separate third-party terms.

9. Data Ownership

Customer retains ownership of Customer Data submitted to the Services.

Subject to applicable law and executed agreements, Customer grants SignalDX a limited license to:

  • Process data
  • Host data
  • Analyze data
  • Operate and improve the Services
  • Provide support and maintenance

SignalDX may use de-identified and aggregated data for analytics, platform improvement, benchmarking, and operational optimization where permitted by law.

10. Security

SignalDX implements commercially reasonable safeguards designed to protect customer data.

However, no platform or transmission method can be guaranteed to be completely secure.

Customer acknowledges and accepts inherent cybersecurity and internet transmission risks.

11. Service Availability

SignalDX does not guarantee uninterrupted or error-free operation.

The Services may occasionally be unavailable due to:

  • Maintenance
  • Upgrades
  • Security events
  • Infrastructure failures
  • Third-party outages
  • Force majeure events

SignalDX may modify, suspend, or discontinue features at any time.

12. Fees & Payment

Customer agrees to pay all fees specified in applicable order forms, subscription agreements, or invoices.

Unless otherwise stated:

  • Fees are non-refundable
  • Payments are due according to invoicing terms
  • Late payments may result in suspension of Services

SignalDX may change pricing upon renewal or with prior notice.

13. Intellectual Property

SignalDX and its licensors retain all rights, title, and interest in the Services, software, branding, documentation, workflows, models, and technology.

No ownership rights are transferred to Customer.

Customer may not copy, resell, sublicense, or commercially exploit the platform except as expressly permitted.

14. Confidentiality

Each party agrees to protect confidential information disclosed by the other party using reasonable safeguards.

Confidential information does not include information that:

  • Is publicly available
  • Was independently developed
  • Was lawfully obtained from another source
  • Must be disclosed by law

15. Disclaimer of Warranties

SignalDX provides the Services on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by applicable law, SignalDX disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy
  • Reliability
  • Availability

SignalDX does not warrant that the Services will be uninterrupted, error-free, secure, or compliant with every applicable regulatory requirement.

16. Limitation of Liability

To the maximum extent permitted by applicable law, SignalDX shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Special damages
  • Consequential damages
  • Lost profits
  • Lost revenue
  • Lost data
  • Claim denials
  • Reimbursement issues
  • Regulatory penalties
  • Business interruption

SignalDX's total aggregate liability arising out of or relating to the Services shall not exceed the total fees paid by the Customer to SignalDX during the twelve (12) months immediately preceding the event giving rise to the claim.

17. Indemnification

Customer agrees to indemnify and hold harmless SignalDX from claims arising from:

  • Customer misuse of the Services
  • Violations of law
  • Improper handling of healthcare data
  • Customer-provided content or data
  • Clinical or billing decisions made by Customer

18. Termination

Either party may terminate the Services in accordance with applicable agreements.

SignalDX may suspend or terminate access immediately if:

  • Customer violates these Terms
  • Use creates security or legal risk
  • Payments are overdue

Upon termination:

  • Access may be revoked
  • Certain data retention obligations may apply
  • Customer remains responsible for outstanding fees

19. Governing Law

These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes shall be resolved in courts located in Texas.

20. Changes to Terms

SignalDX may update these Terms from time to time.

Updated Terms become effective upon posting to the website.

Continued use of the Services constitutes acceptance of revised Terms.

21. Contact Information

For questions regarding these Terms:

Website: https://www.signaldx.ai
Email: info@signaldx.ai